Welcome to Vanilla! We're so excited to have you! As you get started with your new community platform, here are some resources that will help you get acquainted with Vanilla, our product, philosophies and best practices!
Of course your Customer Success Manager will always be happy to hear from you and help you find whatever information you're looking for, so feel free to shoot them an email whenever you need.
- Vanilla Documentation: Where you can find docs and self-serve how-tos on Vanilla's features and add-ons
- Vanilla Blog: Where you'll find articles on various community topics - things like theme tips, advice on dealing with trolls, and spammers. N.B. When you first search the blog, you may not find what you're looking for, click on the "Search on Google" link to find older, but still relevant results.
- Vanilla Library: Where you'll find things like case studies, guides, vidoes etc.
Of course your Customer Success Manager will always be happy to hear from you and help you find whatever information you're looking for, so feel free to shoot them an email whenever you need.
Getting the most out of this forum
Here are some tips and tricks for using this forum:
- Use the reactions. These let you share how you feel about other’s comments. The most liked content shows up on the Best Of page.
- Mention others. Put an @ symbol before the username to mention someone. They’ll get notified when you do.
- Update your notification preferences. You’ll receive a notification if someone mentions you or posts to a discussion that you’ve bookmarked. You can set notifications from the Edit Profile page.
- Send messages. You can private message members by going to your inbox, or visiting their profile page (click their username anywhere).
- Don’t want to see everyone’s signature? You can hide signatures by going to Edit Profile > Signature Settings.
- Check out the forum from your mobile phone. Just go to the forum URL in your browser - no need to download an app.
- Want to embed a YouTube video, a Pinterest Pin or a Tweet? Just paste in the link. Vanilla will handle the embedding for you!
- Check out what’s going on with other community members on the Activity page.
Have fun!